Experience pushes top performance

first_imgMany runners sign up for a race to motivate themselves to train harder. Musicians, too, reach their pinnacle when they perform for an audience. And perhaps credit union leaders give their latest project a special push when they are called on to present it to others.I’m thinking about this because I had the pleasure of hearing Jimese Harkley give her 2015 CUES Next Top Credit Union Exec final presentation last month. Harkley is philanthropy and community relations manager for $1.3 billion America’s First Federal Credit Union, Birmingham, Ala. At 35, she has led the CU to build a remarkable and successful strategy for its charitable donations.“I’m probably a hindrance to my CEO because I see the social side of this,” Harkley said lightheartedly during her talk at CEO/Executive Team Network. “Oh, it’s so fun. We should do this and this and this. But I had to stop and think, and this contest is what made me do that: ‘What’s the business case for why you have to have a strong strategy for your philanthropy?’”In her time on stage, Harkley acknowledged that November is a time of budgeting for many credit unions and recognized that many executives would be thinking about things like “not enough non-interest income” and “another EMV conversion” and “whether to budget that technology purchase.” She explained that her CU’s strong philanthropy strategy fits in with budget thinking because it engages employees and members to raise the money that’s given away—and then structures giving in a way that benefits both the CU and its community.Like Harkley’s, the initiatives and projects of all five CUES Next Top Credit Union Exec finalists were very impressive, significant and impactful. It’s clear the executives who lead these young contestants know that if you want to attract, develop and retain talent, you need to provide significant responsibility and relevant experiences to develop their skills and expertise.The experience of participating in the CUES Next Top Credit Union Exec contest has also helped emerging credit union leaders progress in their careers, making it a wonderful fit with CUES’ mission. Many who have taken part have moved on to roles with more responsibility in the CU movement—and almost 85 percent of them have stayed within the industry.Last year’s winner summed up the impact of his experience like this: “Being named the winner has given me a huge boost, both personally and professionally,” said Alex Castley, talent acquisition and development manager at $1.3 billion Integris Credit Union, Prince George, British Columbia. “It validated the work we are doing at my credit union, and gave a shot of confidence to all of us.”Each year the challenge gets better. There are more nominations, more participation in the voting, and better and better projects and presentations. All the facets of the effort show that giving young leaders responsibility and the experiences in sharing what they know helps push them to top performance—and that the future of credit unions is bright. 18SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Pembroke Since joining CUES in March 2013, John Pembroke has played a leadership role in developing and launching a new direction in CUES’ strategy, branding and culture. Under his guidance, CUES … Web: www.cues.org Detailslast_img read more

Learn more →

Embracing tech is key to credit union success

first_imgConsumers are no strangers to technology. They shop online, tap to pay and control their thermostats with their mobile devices. Banking is just one more facet to consumers’ digital lifestyles.To meet, and even surpass, consumers’ increasingly greater demand for digital solutions, credit unions must thoroughly understand the value of technology and its uses. Credit unions should focus on how they can leverage technology to supplement their existing expertise. In fact, technology may just be the edge credit unions need to turn good consumer experiences into great ones.When planning their technology strategies, credit unions should keep the following six things in mind:Recognize your true north. Your strategic aspiration and value proposition should be central to any new plans. Look at technology as a means to solve complex problems aligned with your core competencies.Collaborate to innovate. Start by engaging your technology team in strategy-planning sessions. Then explore resources beyond your own organization. Participating in events and discussion groups, like Filene’s REACH Innovation Group, can spark new ideas.Use tech to generate better analytics. Chances are, your credit union is sitting on a gold mine of data. Couple that data with the technology to analyze it and you’ll have the capability to drive the integrated, customized experience consumers want.Work wonders with immersive technologies. Technologies such as robotics, augmented reality and geofencing help create “chemical memories” with consumers, making them more apt to return to your credit union.Anticipate consumers’ needs. Optimal consumer service revolves around the ability to provide products and services consumers want or need before they realize they want or need them.Team up with the right strategic partners. No financial institution alone can keep up with every trend or change in technology. Determine your areas of expertise, what you still want to accomplish and look for partners who can help you get there.As an added incentive for credit unions to offer a variety of digital services, recent research correlates tech capabilities with asset growth. A study by MagnifyMoney found financial institutions with the highest digital adoption scores grew their assets much faster (16 times faster, in fact) than those less likely to adopt new digital technologies.To truly make the most of technology, credit unions should avoid the temptation to offer the latest “cool” apps or widgets. They should instead focus on their strategic aspirations and then invest in the technologies that will help them reach the right consumers. 17SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Shazia Manus At AdvantEdge Analtyics, Shazia Manus applies a futurist view to the field of analytics, helping credit unions discover new possibilities for exceptional member experiences. Prior to joining CUNA Mutual Group … Web: advantedgeanalytics.com Detailslast_img read more

Learn more →

Eric Dier signs a new five-year contract with Tottenham

first_img Dier, who was brought up in Portugal, signed from Sporting Lisbon for £4million in 2014. The 21-year-old’s extension runs until 2020. England under-21 international Eric Dier has signed a new contract at Tottenham, the Barclays Premier League club have announced . This season, Spurs boss Mauricio Pochettino has deployed Dier to great effect in a defensive midfield role. Speaking ahead of the international break, Pochettino revealed he had high hopes for Dier’s development. “He has played well in midfield and was comfortable in that position. Eric’s skill is he can play in different positions in the pitch,” the Argentinian coach said. “Eric started last season as a full-back and scored in the first two games. He can also play at centre-back, and it is good for him because he is young and he improves a lot. When you play in different positions you add to your game and so gain better t ools to be a better player,” Tottenham also confirmed a work permit had now been granted for Heung-Min Son, the South Korea international forward, who joined at the end of August from Bayer Leverkusen. Dier has no doubts he remains at a club with a bright future. Speaking to Spurs TV, he said: “If you look at the training centre, the young squad, the new stadium coming through – the club is in a great place and as long as we stick together, everything is looking very exciting. “We have a young team, a core of young English players and young players in general and there is such a great future for the club.” Dier made 36 appearances last season and intends to continue his improvement. “I believe in myself and my quality, but I didn’t really know what to expect and I didn’t think I’d play that many games,” he added. “I said at the time I said try my best and see where it took me, and it has taken me here. “I was really happy with my first season but there is still a lot of work to do, I need to keep improving and I will keep on giving my best.” Press Associationlast_img read more

Learn more →

Syracuse beats Virginia 9-6 in second-straight extra-inning game to earn series win

first_img Facebook Twitter Google+ Published on March 18, 2018 at 3:27 pm Contact Eric: [email protected] | @esblack34 Syracuse (15-8, 4-2 Atlantic Coast) won its second-straight ACC series to open the conference slate, beating Virginia (9-19, 1-5) 9-6 in nine innings on Sunday in Charlottesville, Virginia.After dropping an 11-inning thriller to the Cavaliers on Saturday, the Orange held on after taking its extra innings lead in today’s rubber match. Miranda Hearn started for SU, going three innings and giving up two runs on three hits. AnnaMarie Gatti came on in relief of Hearn, and she earned the win after grinding through the final six innings.Bryce Holmgren opened the scoring in the top of the first, doubling home Alicia Hansen after her leadoff walk. The score stood until the bottom of the third, when the Cavaliers got on the board. Hayley Busby’s solo home run to left field knotted the score at one and a batter later Danni Ingraham put Virginia ahead with a round-tripper of her own.The Orange had an answer in the fourth inning, however, due to UVA’s Lacy Smith losing control on the mound. After a single and two walks loaded the bases, Smith hit two batters in a row to give Syracuse back the lead. Gatti replaced Hearn in the circle in the bottom of the inning and started it well, earning two outs after a leadoff single. But it went downhill from there, as a hit by pitch, wild pitch and error led to two Cavaliers runs and Virginia went back on top.Two singles, a walk and an error tied the game at four and forced UVA to change pitchers, but the SU onslaught didn’t stop there. Hearn singled through the left side and got into a run down between first and second base, allowing Lailoni Mayfield and Neli Casares-Maher to score. Going into the bottom of the fifth, Syracuse owned a 6-4 lead.AdvertisementThis is placeholder textThat’s when Smith took over offensively, hitting a leadoff home run to cut the deficit in half and tying the game the next inning with an RBI groundout. The Orange loaded the bases in the sixth with one out, but three consecutive batters failed to get the ball out of the infield and the game stayed tied.Two scoreless innings brought the game into the top of the ninth, when Hannah Dossett led off the frame with a walk. A wild pitch advanced her to second and two batters later Gianna Carideo drove her home, hitting a double to left center. A Toni Martin walk and a passed ball gave SU runners on second and third with Hansen up, and the center fielder didn’t disappoint. The junior doubled to right field, driving home Carideo and moving Martin to third. Martin scored the next at-bat, when a Sammy Fernandez sacrifice bunt pushed the Syracuse lead to three.Three walks in the bottom of the ninth made things interesting for the Cavaliers, but Gatti managed to get out of the frame unscathed to earn the win.The Orange will travel to Albany on Wednesday for a one-game pit stop against the Great Danes before heading to Florida State next week for a series against the Seminoles. Commentslast_img read more

Learn more →